ResourcesAvailable6 articles
Architecture
Concept articles explaining how the platform is put together.
Available 6 min
Messaging architecture
How a WhatsApp message travels from the customer to your team and back.
Available 5 min
Voice workflow
The lifecycle of an AI-handled call, from ring to transcript.
In development 6 min
Webhook concepts
Event delivery, ordering, retries and signature verification.
In development 5 min
API integration concepts
Resource model, authentication approach and error semantics.
Available 4 min
Scalability principles
How the platform is designed to absorb spikes without losing conversations.
Available 12 min
How webhook-based WhatsApp messaging works
The message lifecycle from customer message to delivered reply: webhooks, conversations, templates and the checks every business should run before integrating WhatsApp.