Every policy in one place
Legal documents should be easy to find rather than buried in a footer. This is the central index, including documents that are still being prepared.
Documents
- In place today
Privacy Policy
The binding statement of what personal data we process and on what basis.
- In place today
Terms of Service
The agreement covering use of the RapidRoot platform and website.
- In place today
Cookie Policy
Categories of cookies and browser storage used on the website and in the product.
- In progress
Acceptable Use Policy
Messaging conduct rules, consent expectations and prohibited use. Being published as a standalone document.
- In progress
Data Processing Agreement
Available on request during procurement while a standard published DPA is being prepared.
- In progress
Subprocessor list
Providers involved in processing customer data. Provided on request until the versioned list is published.
Acceptable use
A standalone Acceptable Use Policy is being prepared. In the meantime, these are the expectations we apply to every workspace, and they are consistent with the rules the underlying messaging channels enforce.
Consent first
Only message people who have opted in to hear from you, and honour opt-outs promptly. Channel providers enforce this too, and violations can suspend a business account.
No unlawful content
The platform may not be used to send content that is illegal, fraudulent, deceptive, harassing or that infringes someone else's rights.
No impersonation
Do not present your business as an organisation you are not, and do not disguise an automated assistant as a specific named individual.
Respect the platform
No attempts to bypass rate limits, probe other workspaces, or use the service in ways that degrade it for other customers.
Regulated content
If your use case touches health, financial or legal advice, keep a qualified human accountable for the outcome.
WhatsApp and telephony providers enforce their own policies on consent, templates and content. A violation can result in the provider restricting your business account independently of anything RapidRoot does.
Refunds and billing terms
RapidRoot does not operate self-serve checkout today, so there is no automated refund flow. Commercial terms — including billing frequency, cancellation and any refund arrangement — are agreed in the contract for each engagement.
Questions about these documents
Legal and procurement questions — including data processing agreements and subprocessor details — can be sent to our team and we will answer in writing.
Contact us