Call lifecycle
Inbound call
Routed to the AI receptionist.
Speech understanding
Caller intent extracted turn by turn.
Knowledge and rules
Answers bounded by configured knowledge.
Action or transfer
Details captured, or handover to a human.
Post-call
Transcript, outcome and timeline entry written.
Why latency matters
Voice is unforgiving: a pause longer than roughly a second reads as a dropped call. Call flows should therefore keep external lookups minimal during the conversation and defer heavier work to post-call processing.