Support
How to reach the people who build the platform. We list only channels that are actually staffed.
Support channels
Support email
hello@rapidroot.in
Contact form
Reach technical sales or engineering.
Documentation
Guides, concepts and reference material.
Support is staffed during business hours from Visakhapatnam, Andhra Pradesh, India. We do not run a public community forum or on-call phone line today.
Reporting an issue
- Include what you expected and what actually happened.
- Include timestamps in UTC and any request identifier you received.
- Include steps to reproduce, or the smallest example that shows the problem.
- Never send API keys, signing secrets or full customer message content in a support email.
FAQ
Is the RapidRoot API publicly available?
Not yet. The REST API, webhooks and SDKs are in development. Pilot customers can request early access through technical sales.
Can I test RapidRoot before integrating?
Yes, through a guided pilot with our team. There is no self-serve sandbox environment today.
How do I report a technical problem?
Email support with the request identifier, timestamp, and what you expected to happen. Include steps to reproduce where possible.
Do you offer 24/7 support?
No. Support is staffed during Indian business hours from our Visakhapatnam office. We do not advertise coverage we cannot deliver.