FAQ center
Short answers, grouped by topic. If something here is out of date, tell us through the contact form and we will correct it.
Platform
What is RapidRoot?
Customer operations platform where enquiry→follow-up→payment runs on one foundation — Messaging available, Voice pilot, Hostels/Real Estate live workspaces.
Do I have to buy every module?
No. Modules are adopted independently; most teams start with one.
Is there a self-serve signup?
Not today. Onboarding runs through a guided pilot so the first workspace is configured with our team.
Messaging
Can I use my existing WhatsApp number?
Yes, if it is removed from the WhatsApp consumer or Business app first. A number cannot be on both.
Why do I need templates?
Business-initiated messages outside the customer service window must use a template approved by Meta.
How many messages can I send?
Limits are set by the channel provider and increase with your quality rating, not by us.
Voice
Will callers know it is AI?
Yes — we recommend disclosing it in the greeting, and the default configuration does so.
Can it transfer to a person?
Yes. Escalation rules define which intents always reach a human.
Are calls recorded?
Recording is configurable. If you enable it, you are responsible for announcing it where required.
Billing
Are prices published?
No. Plans are quoted on usage because messaging and voice costs depend on volume and destination.
Is there a free trial?
No. We run guided pilots instead of self-serve trials.
How does billing work?
See the billing page for frequency, upgrades, downgrades, cancellation and taxes.
Developers
Is the API public?
Not yet. The REST API and webhooks are in development and documented as planned contracts.
Are SDKs available?
The Node.js SDK is in development; other languages are planned.
Is there a sandbox?
Not yet. Pilot workspaces are used for integration testing today.
Security
Is data encrypted?
Traffic uses TLS and stored conversation data is encrypted at rest.
Do you hold certifications?
We make no certification claims. Raise procurement requirements with us directly.
How do I report a vulnerability?
Use the contact form and mark it as a security issue; do not disclose publicly first.
Support
What support channels exist?
This knowledge center, the contact form, email, and scheduled calls during a pilot.
Is there 24/7 support?
No. Support operates during Indian business hours unless otherwise agreed in a contract.
Is there a community forum?
Not yet — it is reserved as a planned part of the knowledge center.
Still unanswered?
Check troubleshooting for error-specific help, or contact us — a real person answers during Indian business hours.