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ArchitectureAvailable4 min read · updated 2026-07-28

Scalability principles

How the platform is designed to absorb spikes without losing conversations.

Principles

  • Queue-backed ingestion so provider spikes never drop events
  • Stateless request handling so capacity scales horizontally
  • Isolation per workspace so one tenant's volume does not affect another
  • Deferred post-processing for transcripts and analytics

No throughput claims

We do not publish benchmark numbers. Capacity for a specific volume profile is agreed during a pilot.

4 min read