Roadmap

What is live, what is next

Four stages, kept separate on purpose. Nothing in development or planned is available today, and we do not commit to dates we cannot hold.

Current

Available to work with today.

WhatsApp business messaging with templates, shared inbox, delivery events and automation hooks.

AI-assisted voice conversations with call handling, transcripts and hand-off to a human.

Shared contacts, roles and conversation history across messaging and voice.

Being built now; timelines are not committed.

A visual builder for routing, follow-ups and escalations across channels.

Configurable agents that handle defined tasks end to end with human review.

Documented REST endpoints, webhooks and client libraries for developers.

Directions we intend to explore. Not started.

Native applications for teams that manage conversations away from a desk.

A directory of CRM, helpdesk and commerce integrations with one-click setup.

Additional messaging channels alongside WhatsApp and voice.

A workspace for agencies and resellers managing customer accounts.

The product interface and templates in languages beyond English.

Delivered and now part of the platform.

A single contact and conversation record that both Messaging Cloud and Voice Cloud write to.

Message templates, opt-in segments and per-recipient delivery tracking for WhatsApp broadcasts.

Team roles, assignment and internal notes so several people can work one inbox safely.