Workflows across every channel
A visual builder for the rules that connect messaging, voice, and your own systems — so a call outcome can trigger a WhatsApp follow-up, and a form submission can trigger a call.
Automation Cloud is part of the RapidRoot Customer Operations Platform roadmap. It is not available yet, and nothing on this page is sold as shipping today.
- Rule-based escalation inside Messaging Cloud
- Intent-based routing inside Voice Cloud
- Webhooks to trigger your own systems on events
- Visual workflow builder with branching and conditions
- Event triggers from any module on the platform
- Scheduled and delayed actions
- Reusable workflow templates across workspaces
Want to shape it?
We build the roadmap with the teams who will use it. Tell us the workflow you need and we'll include you in early testing when Automation Cloud reaches beta.
Join the early access listThe rest of the platform.
Messaging Cloud
One business number, a shared team inbox, contacts, broadcast campaigns, templates, an AI chatbot, and messaging analytics.
Voice Cloud
AI receptionist and calling agents for inbound and outbound calls, with transcripts and handoff. Pilot access — requires provider setup and qualification.
AI Agents
Configurable agents that work across messaging and voice with access to your knowledge base and business rules.
Start with what's shipping today.
Messaging Cloud is available today, Voice is a guided pilot — and everything you configure there carries forward as the platform grows.
Pricing for higher volumes is quoted directly — see pricing.