Subscriptions are billed monthly in advance from the day your workspace goes live. Usage-based charges — WhatsApp conversations and voice minutes — are billed in arrears for the period they were used. Annual billing is coming soon; annual terms are arranged with sales today.
You can move to a higher plan, add agents, add numbers or turn on Voice Cloud at any point in a period. The change takes effect once confirmed and the difference is pro-rated onto your next invoice. Your contacts, conversation history and analytics carry over untouched.
Downgrades take effect at the start of your next billing period, so you keep what you paid for until then. If the lower plan has fewer seats or numbers than you are using, we will tell you what needs to be removed before the change applies.
Cancel by writing to your account contact or hello@rapidroot.in. Your workspace stays active until the end of the current period — we do not cut access mid-cycle. Usage already incurred is invoiced as normal. You can request an export of your data before it is removed.
Prices quoted are exclusive of taxes. Indian GST is applied where applicable, and your GSTIN can be added to your billing profile so it appears on every invoice. For customers outside India, applicable taxes are shown on the invoice.
An invoice is issued for each billing period, itemising the platform subscription, add-ons and pass-through usage charges separately. Invoices are emailed to your billing contact. Additional recipients and purchase order references can be set on request.
This page describes our intended billing practice and is provided for clarity. The commercial terms that apply to your workspace are the ones in your signed agreement and in our Terms of Service.
The platform subscription and any add-ons are RapidRoot charges. WhatsApp conversation charges set by Meta and per-minute voice charges set by carriers are passed through at cost and itemised separately on the same invoice.
Yes. Billing contacts, purchase order references and tax details can be updated on your billing profile — tell your account contact or email hello@rapidroot.in.
We contact your billing contact before anything changes. Access is not suspended without prior written notice and a chance to resolve it.
Annual agreements are available for larger rollouts and are arranged with sales. Self-serve annual billing in the product is coming soon.
Procurement, invoicing formats, payment terms — ask and we will give you a straight answer in writing.