Overview
Connects a WhatsApp Business number to Messaging Cloud so inbound messages arrive in the shared inbox and outbound messages, templates and campaigns can be sent.
Requirements
- Meta Business account with admin access
- A dedicated phone number not active on the WhatsApp app
- Verified business display name
- Approved templates for business-initiated messages
Configuration
- 1
Authorise
Grant RapidRoot access to the Meta Business account.
- 2
Register the number
Verify by SMS or voice code.
- 3
Set the profile
Display name, category, description and image.
- 4
Submit templates
Start with utility templates for the highest approval rate.
Example
A clinic connects one number, submits an appointment-reminder utility template, and routes replies to the front-desk queue with the chatbot collecting patient name and preferred slot.
Troubleshooting
| Symptom | Likely cause | Action |
|---|---|---|
| Verification code never arrives | Number still active on the WhatsApp app | Delete the account from the app, wait, retry |
| Template rejected | Marketing content in a utility template | Resubmit under the correct category |
| Messages not delivering | Outside the customer service window | Use an approved template |
Current status
In development
The channel is available to pilot customers while we complete the self-serve connection flow.