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IntegrationsIn development4 min read · updated 2026-07-28

Outbound webhooks

Push conversation and call events into your own systems.

Overview

Webhooks let your systems react to platform events without polling — for example creating a CRM task when a call is qualified.

Requirements

  • An HTTPS endpoint reachable from the public internet
  • Ability to respond within a few seconds with a 2xx status
  • Somewhere to store the signing secret

Configuration

  • Register the endpoint URL
  • Select event types
  • Store the signing secret and verify every request
  • Return 2xx quickly and process asynchronously

Troubleshooting

  • Duplicate events — deduplicate on event id
  • Signature mismatch — verify against the raw request body, not the parsed JSON
  • Timeouts — acknowledge first, process later

Current status

In development

Event contracts are not final. Do not ship production consumers yet.

4 min read