Patterns that work
- Disclose that the caller is speaking to an assistant in the first sentence
- Confirm captured details back to the caller before ending the call
- Allow interruption — callers talk over greetings
- Offer a human path at any point, not only after failure
- Keep out-of-hours behaviour explicit: message, callback or continue
Recording notice
If you enable call recording, tell callers at the start. Recording rules differ by jurisdiction and are your responsibility.