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TutorialsIn development4 min read · updated 2026-07-28

Manage conversations as a team

Assignment, notes, tags and closing rules that keep a shared inbox usable.

Working the queue

  • Assign on first reply so ownership is never ambiguous
  • Use internal notes for context instead of messaging the customer twice
  • Tag on close, not on open — you know the real reason at the end
  • Close conversations; an inbox that is never closed cannot be measured
4 min read