Walkthrough
- 1
Free the number
Delete it from the WhatsApp consumer or Business app if it is in use.
- 2
Channels → Add WhatsApp
Authorise your Meta Business account when prompted.
- 3
Verify
Enter the code sent by SMS or voice call.
- 4
Complete the profile
Display name, category, description and image.
- 5
Test
Send a message to the number from a personal phone and reply from the inbox.
Test before you announce
Publish the number to customers only after a full round trip works: inbound message, agent reply, template send.