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TroubleshootingAvailable4 min read · updated 2026-07-28

Connection issues

Channel connection fails, verification codes, and numbers stuck in setup.

Common causes

SymptomCauseFix
Verification code not receivedNumber active on the WhatsApp appDelete from the app, wait, retry
Authorisation loopInsufficient Meta Business permissionsAsk a business admin to authorise
Number shows as pendingBusiness verification incomplete on MetaComplete verification in Meta Business Suite
4 min read