AI receptionist
Answers every inbound call immediately, in natural conversation, using the knowledge you configure. Its job is to resolve simple calls completely and to route everything else to the right person with context attached.
Inbound calls
- Greeting and intent detection
- Answering from configured knowledge
- Capturing caller details into the contact record
- Escalation to a human when rules match
Outbound calls
Outbound calling covers reminders, follow-ups and qualification. Calling rules — consent, time windows and retry limits — are configuration, not defaults, and should be set with your local regulations in mind.
Consent
Only call contacts who have a lawful basis to be called. The platform does not verify consent on your behalf.
Appointment booking and qualification
The assistant can collect the fields required for a booking or a qualified lead and write them to the contact timeline. Direct calendar sync is in development; today the captured details are available for your team or your integration to act on.
Call logs and analytics
- Recording and transcript per call, where recording is enabled
- Detected intent and outcome
- Duration, hold and transfer events
- Volume and answer-rate reporting